Booking Terms & Conditions
PLEASE READ ALL TERMS AND CONDITIONS CAREFULLY BEFORE MAKING ANY BOOKING THROUGH THIS SITE.
Motive Travel is a licensed travel agent and a member of AFTA and ATAS.
Words defined in Legal Notices and Disclaimers have the same meaning in these terms.
When you click to make a booking with us legal obligations arise and your right to refund of monies charged to your credit card or paid in any other way agreed by us, are limited by our terms and policies and by the conditions of the particular supplier. You must not make any booking through this site unless you understand and agree all our terms and policies. Once payment is made for the booking, it is deemed that you have read and understood the terms and conditions for the booking. If you have any queries please contact us before making any booking for any service.
Products and services are sold by Motive Travel as an agent for airline and wholesale companies and other suppliers providing services, including accommodation and transportation services. Motive Travel is not a provider of services and has no responsibility for services provided or not provided by any party. We give and make no warranty or representation regarding the standard of any service or product to be supplied and no person has authority to make any such representation or warranty on behalf of Motive Travel. All tickets, coupons, exchange orders, vouchers and receipts are issued subject to the appropriate tariffs and terms and conditions of sale of suppliers and these terms. They are issued by us as agent only. We have no responsibility, and extend no guarantees for discontinued promotions, airfares or specific holiday products.
Motive Travel has no liability for any act, omission or default, whether negligent or otherwise, of airlines, car rental operators, ferry companies, hoteliers, tour operators or any other supplier. We have no liability for any loss or damage occasioned by the negligence, act or omission of any supplier or other third party. We reserve the right to cancel or modify itineraries or bookings where circumstances require.
In circumstances where liability of Motive Travel cannot be excluded, such liability is limited to the value of the purchased travel arrangements. Motive Travel reserves the right to decline any booking for any individual on any tour or other service.
Photographs and illustrations and other promotional material are for promotion purposes only. They do not represent any benefit that will be included in any arrangements made by you.
The services sold through Motive Travel are subject to availability and can be withdrawn without notice. Access to this site and any site normally linked to this site is not guaranteed and is subject to availability of communications links and access rights. Motive Travel reserves the right to deny password login on this site to any person or password holder.
You have the option to complete a customer profile when joining Motive Travel. Please be aware that the profile applies to the password holder but will also extend to any other persons on the same booking. If other individuals travelling on your booking require different particulars, you will need to contact us. Please note that the Customer Profile does not guarantee that the matters selected in your profile will be available to you. We will endeavour to accommodate your requests but cannot guarantee availability. If you have any queries or if any matter specified is important to you, please contact us.
Please also be aware that your profile current at the time of a booking will be used for booking details. This means that you must check that your profile is up to date before making a booking. If amendments are needed at any time, you must make the amendments before making a booking.
It is essential that you enter details of each traveller correctly and according to passport or other identification. Some suppliers will deny carriage if the traveller’s name varies from your booking and may cancel automatically if the traveller’s name is amended. Motive Travel has no responsibility for any loss or damage arising from incorrect entry of traveller’s name any inability to travel as a result of carrier’s policies.
Unlicensed Entity Disclaimer
If you request Motive Travel to arrange for the provision of products or services by a person or company which is not licensed in accordance with any applicable law, Motive Travel accepts no liability (whether in contract, for negligence or otherwise) for any loss or damage suffered by you or any third party as a result.
Special Conditions for Products
The terms displayed on this website apply generally to all the products and packages sold by Motive Travel. Some products also have special conditions applying to them. Airlines, hotels, wholesalers and other suppliers have various other terms and conditions relating to the purchase of these goods and services. Some of those terms will be displayed in the Rules applicable to a particular product, but not all. For example, suppliers often limit or exclude liability in respect of death, personal injury, delay and loss or damage to baggage, however we do not have those conditions to display. It is your responsibility to check those terms and conditions before making a booking through Motive Travel.
Air Fares…Special Conditions
There are numerous rules and regulations affecting most advance purchase and other discounted air fares, which involve substantial cancellation or amendment fees, and in some instances there are no refunds whatsoever on cancelled holidays and or air tickets should you need to amend or cancel your travel plans. If you have any queries regarding these fees please do not hesitate to contact our office. You must read the Rules and check the conditions applicable to every airfare and ensure that you accept those Rules and conditions before you make a booking. If the Rules and conditions are not displayed you should contact our office. Once you confirm a booking and make payment you are bound by the Rules and conditions applicable to the relevant supplier.
For International and domestic departures e tickets will be issued upon payment and completion of the booking process. Due to new regulations effective from 01 June 2008 airlines will no longer be able to issue paper tickets. In some instances we may not be able to issue an e ticket on the flights and fare selected. Bookings that can not be issued as an e ticket will have to be changed to comply with e ticket regulations, a consultant from Motive Travel will contact you to advise on alternate options.
Alterations to Tour Itineraries by Suppliers
In the event of material alterations by a supplier to a proposed tour booked by you, you may be given the option of cancelling the tour without penalty but this is not guaranteed. The right to cancel is subject to the conditions of the supplier. Your acceptance of any tickets, coupons, exchange orders, vouchers and receipts will be deemed acceptance of the above conditions and of any alterations made to your tour.
Frequent Flyer Customers
Please note if you are a frequent flyer member you should retain your air ticket and boarding pass as Motive Travel cannot be held responsible for obtaining copies of your air ticket at any future date.
Flight Timings, Departure Points, Flight Numbers
The timings shown on your ticket are subject to reconfirmation on both OUTBOUND and INBOUND journeys. Please contact the applicable Airline at least 72 hours before departure. Motive Travel does not accept responsibility for amended flight timings or numbers.
It is very important that you read the following information carefully and contact us if you require any assistance in any area.
All airlines require the production of Photo ID when checking in with an e-ticket. Your ID must match with the name of the passenger on the ticket.
All individuals departing from Australia must be in possession of a valid passport. If your passport is due to expire within six months of your return arrival back in Australia then under normal circumstances you should obtain a new passport. Should you be travelling on anything other than an Australian Passport then it is your responsibility to bring this to our attention as you may require a visa or permit to re-enter Australia.
Certain countries require a Visa for entry prior to arrival. Please ensure you are fully informed of the requirements before you make a reservation as visas can take some time to obtain.
Vaccinations are strongly recommended for certain destinations. Please contact your local doctor who will advise you of these requirements. Please note that vaccinations may be recommended some period in advance of travelling.
We strongly recommend that all clients take out travel comprehensive insurance when making a booking. We recommend that insurance covers loss of deposit and other monies through cancellation, loss or damage to personal baggage and loss of money, medical expenses, additional expenses to cover hotel accommodation and repatriation costs to Australia should any services need to be extended or curtailed due to illness or other insurable risk. Please note that restrictions on the time to effect insurance apply to some services such as airfares. Please contact us to arrange travel insurance before making payment for a service.
Rates and Price Variations
We reserve the right to vary published rates in the event of changes in exchange rates or price rises made by wholesalers or other suppliers. If the cost of any service increases due to exchange rate fluctuations, price increases, tax changes or any other reason, you must pay the increase when notified. We are not liable in any way if any increase occurs. Rates quoted are per tour, per night accommodation, per crossing ferries, per package; as appropriate to the particular product. Car rental is based on a 24 hour period commencing from the time of pick-up throughout unless otherwise specified. All prices are subject to availability and can be withdrawn or varied without notice.
All rates and prices quoted are quoted in Australian dollars and as such are valid only in Australia. We regret that we cannot accept online bookings from customers located outside Australia at this time.
Price Inclusions and Exclusions
Items included in the prices or rates of the products are specified in each section. Prices do not include, meals other than as stated in itineraries, any air fares unless stated, Government departure taxes, passport and visa charges, vaccination fees, airport taxes, any items of a personal nature such as telephone calls, beverages, laundry, excess baggage charges and gratuities, travel insurance or other items not specified.
Goods and Services Tax
Prices quoted do not include goods and services tax or similar tax (“GST”). GST is payable by you in respect of any supply made to you, and in addition to the price payable. You must pay the amount of GST payable in the respect of the supply. GST is payable at the same time and in the same manner as the price or at such later time as Motive Travel may request.
Motive Travel professional service fees may apply. A Menu of Services is available from your Motive Travel consultant upon request.
A surcharge may apply for credit card transactions.
Low-Cost Carrier Terms and Conditions
A low-cost carrier in short (LCC) or low-cost airline (also known as a no-frills or discount carrier/airline) is an airline that offers low fares in exchange for eliminating many traditional passenger services such as meals, entertainment etc. However in many cases these extras can be purchased onboard your flight.
The featured airlines on this page are all classed as a “Low Cost Carrier” (LCC).
If you have booked with any of these airlines and you wish to amend or cancel your booking, you must contact the airline directly on the featured phone numbers.
Motive Travel recommends that you contact your Low Cost Carrier directly at least 72 hours prior to departure of each flight to reconfirm.
Low Cost Carriers reserve the right to charge Credit Card merchant fees additionally to the airfare and taxes displayed. Credit Card merchant fees applied by the airline directly will be charged additionally to your credit card upon confirmation of your booking.
Bookings made on Low Cost Carriers in some instances do not include a check-in baggage allowance. Check-in baggage allowances included in the fare purchased will be listed on your booking confirmation from the airline. Please contact the airline directly if you require to increase your check-in baggage limit. Baggage fees may be charged by the airline or at the airport for any additional requirements and are non-refundable once purchased.
Please note that most airlines treat name changes and route and/or itinerary alterations as ‘full cancellation’ and can incur full loss of monies charged.
All worldwide airlines charge amendment and cancellation fees. Motive Travel will not take any responsibility for any clients who do not take out fully comprehensive insurance cover when booking to cover any eventualities.
Payments processed in foreign currency (currency other than the original card holders country of issue), may incur a currency conversion fee. Please refer to your financial institution for applicable fees.
Prices featured on the Motive Travel search engine are in Australian dollars (AUD) based on the current daily rate of exchange, final payments and statements may differ from the amount shown due to currency conversion fluctuations.
Deposits & Payments
Published rates are only available on the basis of full prepayment of all charges in Australia. We require full payment at the time of booking to secure the booking. Bookings will automatically be cancelled if payment is not received.
A binding contract will only exist between you and a supplier when payment has been made by you and we have issued you with a confirmation voucher. Payment will not be deemed to be made until received by Motive Travel in full.
Deposits are non refundable except in our absolute discretion. If you cancel a booking after payment of a deposit, the deposit will be forfeited to Motive Travel to reimburse our service costs of processing your booking. If you fail to make full payment by the date notified, your booking will cancel and the deposit paid will be forfeited to us.
Tickets, coupons, exchange orders, vouchers and receipts will evidence a contract but will generally be forwarded to you after you have entered into a binding agreement.
A binding contract will be made by you when you complete payment. Once you have made full payment, there is no refund or change available other than as notified under any Rules and Conditions of the supplier and our terms.
Booking Amendment Charges
Amendments to bookings after payment is made will be charged at the minimum rate of $65 per service amendment per person in addition to any charge levied by the supplier.
Cancellation Charges/Amendment Fees
Once full payment has been made, we reserve the right to charge cancellation or amendment fees of a minimum of $165 per person to cover our administration and book- keeping expenses. This fee is in addition to any charges made by Airlines, Hotels, Tour Operators and other suppliers and is inclusive of any deposit paid by you. Please note that the conditions for some services, particular airfares, may not permit any refund. If Motive Travel is obligated to cancel your travel arrangements for any reason, the liability of Motive Travel will be limited to a refund of all monies paid by you less any cancellation fees and subject to supplier Rules and conditions.
If you wish to cancel or amend any booking made you need to contact us in writing. You cannot cancel or amend a booking which is confirmed or paid for other than by contacting us.
Refunds for Unused Services
No refunds will be made for unused services where a client terminates the service after it has commenced regardless of reason. In the event of returning a car early the operator may provide you with a statement showing the amount of unused services. This figure is for domestic taxation purposes and does not mean a refund for the amount will be made. Where refunds for unused services are allowed (eg. for Go-as-you-please accommodation vouchers), a service fee will be charged against the value of the refund. Please ensure that, when requesting a refund, you enclose copies of all relevant documentation.
When booking airfares online we can only accept credit card payment. We accept the following credit cards:
- Master Card
- Visa Card
- American Express
Payment for package holidays is accepted by cash, cheque, direct deposit or credit card. A surcharge may apply for credit card payments on these transactions.
Before you proceed to book a flight or service through Motive Travel please be aware that you enter into a legally binding contract to acquire such flight or service from the time when payment is made. After this point any cancellations will incur the cancellation fees set out above.
Do not proceed to the details for booking a flight or service unless you are prepared to legally commit to a binding contract and obligation to pay for the service. If you have any questions regarding our Terms please contact us on 08 93222 666.